Pre-Assessment Administrator

To replenish the stock of patient leaflets available i.e. PALS leaflets. To ensure patient confidentiality is adhered to within and outside of the clinical setting. To constructively address aggressive and abusive patients when their actions infringe on the rights of other administrative staff or self and escalate where appropriate. To act as the first point of contact for patients, clinical specialities and or other NHS professionals who may have queries regarding the service and, dealing with administrative enquiries/correspondence in this regard. To constructively manage barriers to communication with patients of differing cultures and ethnic backgrounds or those with language barriers and variable levels of understanding and ability. To liaise with other departments in the hospital i.e. diagnostic departments, medical records, HR, patient environment, domestics, translating services, transport, PALS, supplies and projects/ works, as required. To answer telephone enquiries and to accurately relay messages where necessary, ensuring that any action requested is undertaken in a timely fashion. To ensure that all patient demographic data [i.e. address, postcode, GP and ethnic code] are checked upon attendance and updated as necessary on the relevant computer system/s. To generate patient information leaflets / letters as required. To be responsible for accurately providing electronic information to patients