Housing Needs Officer

Directorate

Housing, Regeneration and Operations

Section

Housing Solutions

Location

Civic Centre

Grade

Level 8

Hours

25 hours per week, over 3 days

This advert is open to both internal and external applicants.

About us

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Further information on the Council and our directorates

The Role

We're looking for a motivated and customer-focused Housing Needs Officer to join our dynamic team. You'll play a key role in preventing homelessness, supporting vulnerable households, and helping residents access safe and sustainable accommodation.

This is an excellent opportunity to be part of a fast-paced, rewarding service that helps some of our most vulnerable residents prevent and overcome homelessness. With increasing demand for homelessness services across Stoke-on-Trent, we are looking for someone who can make an immediate impact, helping households navigate challenging circumstances and secure sustainable housing solutions. If you have experience in housing, excellent problem-solving skills, and a passion for delivering positive outcomes, we'd love to hear from you.

For more information on the role, please contact the Recruiting Manager Shamim Rehman, Shamim.Rehman@stoke.gov.uk

Key Responsibilities

Provide high quality housing advice and support to prevent and relieve homelessness in line with relevant housing legislation

Assess customers housing circumstances and investigate homelessness applications to determine statutory duties and entitlements

Develop and manage Personal Housing Plans, supporting customers to take appropriate actions to resolve their housing needs

Assess eligibility for emergency accommodation and make decisions in accordance with statutory requirements

Build and maintain effective partnerships with accommodation providers and support agencies to ensure customers housing and support needs are met

Maintain accurate case records and carry out homelessness prevention and relief duties in line with legislative and organisational requirements