retail security officer NFL

Job Overview

-Help create a safe, welcoming, and secure environment for customers, colleagues, and visitors by delivering high-quality security services in line with site Assignment Instructions (AI's).

-Take ownership of providing an exceptional customer-focused service that meets and exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), contributing to the ongoing success of the contract.

-Continuously develop your skills and knowledge through training, coaching, and career development opportunities.

-Act as a trusted ambassador for Mitie, demonstrating professionalism, integrity, and excellent communication at all times.

Main DutiesOperations

-Ensure compliance with company policies, industry standards, and relevant legal and regulatory requirements.

-Complete all assigned duties and site tasks in accordance with Assignment Instructions (AI's).

-Regularly review site procedures and provide feedback or suggestions to help improve service delivery and operational effectiveness.

-Maintain all required licences and certifications, including SIA licensing and contract-specific training requirements.

-Follow all health, safety, and security procedures to ensure a safe working environment for everyone.

-Demonstrate sound judgement, professionalism, and accountability in day-to-day decision-making.

-Work in an organised, efficient, and proactive manner while managing multiple priorities.

Training & Development

-Complete all mandatory training and competency assessments.

-Take part in ongoing professional development opportunities to enhance your skills and support career progression.

-Embrace technology and digital tools to support operational excellence and personal development.

-Ensure all licences and accreditations are renewed within required timescales.

Security, Customer Service & Health & Safety

-Identify and report Health & Safety concerns or hazards promptly.

-Remain vigilant and respond appropriately to security incidents, risks, or changes within the environment.

-Use initiative, confidence, and effective communication skills to manage situations safely and professionally.

-Maintain a calm, approachable, and professional manner when dealing with customers, colleagues, and challenging situations.

-Complete accurate incident reports and records following any event or occurrence.

-Demonstrate reliability, commitment, and professionalism in attendance and performance.

-Complete all required welfare, security, and check calls in line with site procedures.

-Liaise with emergency services and relevant stakeholders when required.

-Provide a visible, reassuring presence that promotes safety and customer confidence.

What We Are Looking For

-SIA Door Supervisor or Security Guarding Licence.

-CCTV SIA Licence (or willingness to obtain, where required).

-SC Clearance desirable.

-Strong communication and interpersonal skills.

-Confidence in dealing with a variety of people and situations.

-A professional, customer-focused approach.

-Ability to remain calm and make sound decisions under pressure.

-A commitment to learning, personal development, and career progression.

-Previous security experience is desirable but not essential as full training and support will be provided.

Why Join Us?

-Comprehensive training and ongoing development.

-Clear career progression opportunities.

-Supportive and inclusive team culture.

-A role where you can make a real difference every day.

-Opportunity to develop valuable security, customer service, and leadership skills.

This version maintains the security focus while emphasising customer service, teamwork, development, inclusion, and career growth, which typically attracts a broader and more diverse candidate pool.