Assistant Accommodation Officer (Grade 7)

Job title

Assistant Accommodation Officer (Grade 7)

Job Category

Housing

Location

Trinity House, 20 Church St, Maidstone, Kent, ME14 1LY, Swale and Maidstone Borough Council

Hours per week

37

Salary

£111.00 per day

Job description

MAIN ACCOUNTABILITIES

• To provide effective support to the accommodation service within the Accommodation Team, including photocopying, scanning, filing, general data input, use of excel spreadsheets, production of reports, etc. forwarding/returning mail.

• To accurately record information on the Housing Management (CRM), Huume and other council systems

• To support the asset and finance officers in obtaining and providing information, data and reports

• To manage the Accommodation Inbox and calendar.

• To prepare sign up paperwork promptly and accurately and record these on the system once complete

• Support residents and officers to raise any repair issues.

• To support officers to achieve a good level of rent and service charge recovery.

• To track and reconcile the void properties and produce daily updates to other service users

• Utilise IT systems to update and record information required according to guidance and established procedures. Ensure customer and management information is accurate and up to date at all times.

• Manage electronic filing systems.

• Support the Accommodation Lead to organize training sessions, team meeting agendas etc.

• As a customer focused role, be able to communicate with our customers at the agreed level

• To undertake any training and development as required.

• To contribute to the delivery of the Council’s priorities.

• To comply fully with the Council’s Equal Opportunity Policy.

• To comply fully with the Council’s Health and Safety at Work Policy.

• To assist as required in the Council’s Emergency Plan.

• To comply fully with the Council’s IT Security Policy.

• To share the Council’s commitment to safeguarding and promoting the welfare of children and vulnerable adults, complying with all safeguarding Policies.

• To contribute to the Council’s emergency plan and respond as required to emergencies including working at rest centres outside of the normal working day.

• Commitment to the Council’s Strategic Plan

• To undertake other duties commensurate with the grade of the post.