Imaging Support Manager | The Royal Marsden NHS Foundation Trust

The role of the Imaging Support Manager is to lead an efficient and patient focused reception and radiology administration service. This role is responsible for the day to day management of the administrative and clerical staff within the radiology department, providing administrative support to all relevant stakeholders. The post holder will collaborate closely with radiology staff to maintain effective service delivery and liaise with a variety of staff throughout the trust. The post holder will collaborate closely with the Imaging Support Managers on the other sites, radiologists, radiographers and radiology clerical staff, outpatients, private care and referrers.

The imaging department works within a quality management system, has maintained alignment with the QSI standard, and achieved the QSI quality mark.

You will be required to be flexible and work at our other locations as and when required; including Chelsea, Sutton and Cavendish Square.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information please refer to the job description and personal specification

• To work with the Radiology Lead team in retention and recruitment of clerical radiology staff.
• To train, supervise and mentor imaging clerical staff, including radiology PAs, MRI coordinators, and radiology administration/reception staff in the use of the RIS, EHR, and other applicable IT systems. To manage these teams of staff.
• To ensure that safe working procedures are followed at all times. To ensure governance processes and procedures are as per trust policies and local radiology policies and SOPs.
• Ensure the clerical team are trained to allow for a robust continuity of service during periods of leave.
• Ensure clerical rostering is aligned with current and future service needs, and adapted where required.
• To prioritise and allocate workloads for reception and administrative staff.
• To participate in the Trust appraisal program and appraise all clerical staff.
• To undertake attendance management according to trust policies.
• Inform the radiology lead staff of incidents or unsafe practices.
• To manage performance of staff (including the development of action plans and objectives) according to the trust policies.
• To investigate complaints relating to radiology when requested.
• To investigate any disciplinary issues relating to staff when requested by the radiology lead staff.
• To ensure that all clerical staff are aware of developments within the department and trust.
• To organise repairs and servicing of office equipment.
• To organise ordering of clerical supplies.

This advert closes on Thursday 12 Nov 2026