Project Officer (Complaints)

Project Officer (Complaints) needed in Bristol

This is a temporary role and the rate is £19.37ph PAYE

The reference number is

5309115

The successful candidate will play a key role in investigating and resolving complex housing condition and disrepair claims, conducting detailed enquiries across a range of housing, repairs and customer service systems to establish accurate case histories and factual timelines.

They will gather and analyse evidence, liaise with operational teams and stakeholders, and prepare clear, comprehensive and evidence-based responses to complaints within agreed timescales. The role requires excellent analytical and problem-solving skills, strong attention to detail, and the ability to manage a high-volume caseload while delivering high standards of customer service. The successful candidate will also identify learning opportunities arising from complaints, contributing to service improvements and helping to ensure fair, thorough and transparent outcomes for residents.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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