Control Centre Operator

What's involved with this role

Triumph Consultants are looking for a for a Control Centre Operator to join the Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre. Contract is for 1-2 months in Rugby.

Control Centre Operator

Pay Rate

£13.91 per hour PAYE

Hours per week

37, Monday – Friday, 09:00 - 17:00

Contract length

1-2 Months

Location

Rugby, Warwickshire, CV21 2RR

Office-based

Key requirements

Driving licence & own vehicle with business insurance required

At least 1 years experience in a customer service role

Key responsibilities

Respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure

To call an ambulance, book an emergency visit or activate the Emergency Plan.

You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.

Call out to clients ensuring information is up to date, taking calls from prospective new clients and programming equipment for installation and upgrade.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

Rugby RQ1771921

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

1

Job Ref

RQ1771921

Anticipated Length of Assignment

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.