Administrator - Op COURAGE

To provide a first point of contact for the Op Courage Team via the telephone line, for internal and external queries, answering them where possible and otherwise signposting to the relevant member of the clinical team. Open and sort incoming emails and other post in a timely manner, and where appropriate, escalate queries to the leadership team To provide a full and confidential administrative service to the Op Courage team. This will include setting up referrals on clinical systems, contact with patients to book in assessments and maintaining up to date records pertaining to the booking of assessments feeding back to leadership as appropriate. To support with meetings as requested by the Op Courage Leadership, including dissemination of relevant items to staff prior to meetings. You may be required to attend and take notes of meetings feeding back to senior admin and leadership as required. Help to ensure action points from meetings are followed up and that matters are brought forward as appropriate. To support in the organising of meetings and other functions as directed including communication to attendees, booking venues, organising catering, attendance on the day and taking or typing notes from the event. To support the Op Courage Leadership on tasks which require administrative support and management as appropriate. To work autonomously on own initiative to manage workload and prioritise tasks in support of the Op Courage agenda. Maintain and manage service records, documentation and correspondence via use of the Electronic Patient Records System, ensuring information is processed, stored and handled in accordance with organisational policies, procedures and confidentiality requirements To help provide relevant information for reports and to assist in maintaining data in relation to Op Courage and service delivery.