About this role

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Quality Auditor (Intake)

We’re excited to offer a great opportunity for a Quality Auditor (Intake) to join our dedicated Technical team in Ebbw Vale, where you’ll play a key role in inspecting and testing incoming raw materials and packaging, identifying non-conformities and working closely with suppliers to resolve issues and ensure the highest standards of quality and compliance.

About The Compleat Food Group

At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat.

We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across foodservice.

With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape the future of food for the better.

We are backed by European private equity firm PAI Partners.

Working Hours

Monday –

Friday

7am – 3pm

Location

Ebbw Vale – Wales

Salary

£28,915 per annum

Job Purpose

As a Quality Auditor (Intake), you’ll play a key role in ensuring that all raw material deliveries, including packaging, meet company and customer specifications. You’ll carry out inspections and testing on incoming materials, identify any non-conformities, and liaise directly with suppliers to drive investigations and ensure issues are resolved effectively. Your work will help maintain the highest standards of quality, food safety and compliance from the very start of the production process.

Key Duties,

Responsibilities & Accountabilities

Manage the receipt of raw materials and packaging, ensuring all deliveries comply with approved specifications, artwork and QAS requirements, and that all required certifications and supporting documentation meet agreed standards.
Ensure chemical, microbiological and organoleptic samples are collected in line with current sampling and testing schedules, following the required procedures to maintain sample integrity and traceability.
Ensure samples are booked onto the laboratory portal and dispatched to the appropriate laboratory for testing. Review and assess results before releasing materials, and promptly report, investigate and action any out-of-specification results.
Inspect incoming packaging against approved standards, specifications and artwork requirements before authorising its release for use.
Conduct and document temperature verification checks for products and the relevant production or storage environments, escalating any results outside defined limits.
Conduct CCP verification activities relevant to the area being worked in, accurately record findings and promptly report any non-conformances for appropriate corrective action.
Participate in regulatory, certification and customer audits, supporting audit preparation, providing relevant evidence and assisting with the timely completion of any resulting corrective actions.
Conduct scheduled calibration and verification checks on relevant equipment, accurately record the results and escalate any equipment found to be outside acceptable tolerances.
Communicate with suppliers regarding non-conformances, obtain appropriate investigation findings and corrective actions, and provide clear feedback and updates to the site.
Complete and communicate supplier non-conformance reports (DMRs) and rejection notifications, ensuring sufficient follow-up so that investigations, root-cause analysis and corrective actions are completed within agreed timescales.
Support the investigation, preparation and communication of supplier Defective Material Reports (DMRs), ensuring issues are clearly documented and supported by appropriate evidence.
Support the investigation, preparation and communication of customer and retailer complaint responses, ensuring complaints are investigated thoroughly and within agreed timescales. Gather and review relevant production, quality, traceability and supporting evidence; identify root causes; document investigation findings clearly; and ensure appropriate corrective and preventative actions are agreed, recorded, communicated and followed through to completion. Provide accurate, professional and timely responses that meet customer and retailer requirements, escalating significant or recurring issues where appropriate and supporting complaint trending to help prevent recurrence.
Place materials on hold or release them using the ERP system, ensuring the correct material status is maintained and all actions are appropriately documented and traceable.
Conduct GMP, hygiene and fabrication audits in accordance with site schedules and standards, clearly communicate identified issues to the relevant departments, and follow up corrective actions through to satisfactory completion.

Knowledge,

Skills & Experience

Attention to detail
Communication skills - verbal and written
Data collection, and analysis
Problem analysis and problem solving
Planning and organizing
Judgment
Decision-making
Teamwork

Why Join Us?

At The Compleat Food Group, we believe our people are the heart of our success. That’s why we offer a wide range of benefits designed to support your lifestyle, wellbeing and career growth:

Financial & Lifestyle Benefits

Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
Annual leave with the option to purchase extra
Holiday Discounts via our online retail platform
Access to enhanced retail discounts online and in-store
Free product handouts across our sites, so you can sample and enjoy our delicious products first hand
EV charging points - available at selected sites

Health & Wellbeing

24/7 access to Grocery Aid for free financial, emotional, and practical support
Physical Wellbeing Hub - free on-demand exercise classes, gym discounts
Free diet & nutrition advice with access to thousands of healthy recipes
Online wellbeing support - from mindfulness to lifestyle resources
Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid

Career Growth & Development

Access to a personalised online learning platform (LMS)
Formal and informal training opportunities tailored to your role
Performance Development Plans and regular Career Conversations
Company Mentoring Scheme to add depth and really support your career journey
Recognition through Club Compleat rewards

Community & Culture

2 paid volunteering days per year to give back to causes that matter to you
Charity initiatives and fundraising events
Team socials to connect and celebrate together
Employee networks & support groups - including Women @ Compleat
New baby gift for new parents

What You Should Know About How We Recruit

At The Compleat Food Group, we believe great teams are built on difference. We create an inclusive, respectful environment where everyone feels safe, supported, and are able to be themselves at work.

We’re proud to be an equal opportunities employer and are committed to Fairness, Equity, Inclusivity, and Respect. If you need a reasonable adjustment at any stage of our recruitment process, just let us know, we’ll support you — confidentially and with care.

We hire the best people for our roles, not the same people. Whoever you are, wherever you’re from, we focus on what you do and the impact you could make in our business. Our recruitment process is fair, accessible, and designed to give everyone an equal chance.

You’ll also find benefits that support people at every life stage, plus active internal networks — including Women @ Compleat, LGBTQIA+, and Neurodiversity