Patient Assistant/Receptionist

The Patient Assistant is a key frontline role within the Bromley by Bow Health Partnership, responsible for providing an excellent first point of contact for patients and supporting the smooth day-to-day operation of the practice. The role involves welcoming and assisting patients in person, by telephone, and through digital communication channels, ensuring a professional, caring, and efficient service at all times. Patient Assistants play an important role in supporting patient care by managing appointments, processing repeat prescription requests, handling patient correspondence, assisting with registrations, and signposting patients to appropriate services. They are also responsible for a range of administrative duties, including scanning and filing documents, managing records, handling post and deliveries, and maintaining accurate information on clinical systems. The role requires strong communication and organisational skills, a commitment to confidentiality, and the ability to work effectively as part of a team. Patient Assistants contribute to continuity of care by helping patients access the right clinician or service, promoting self-management where appropriate, and ensuring patient information is managed accurately and securely.