Receptionist

As a Scape Receptionist, your main responsibilities would be

Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone

Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries

Keeping our booking system updated

Keeping the reception desk and entrance lobby clean and tidy at all times

Understanding and following our health and safety policy, operational procedures, risk assessments and method statements

Raising maintenance requests for students and general maintenance and communicating with our maintenance team

Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed

Ensure the circulation and distribution of all relevant notices, letters and information to all residents.

Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution