Quality Improvement Assistant

Assist in the recall activities associated with the Quality and Outcomes Framework (QOF), including liaising with patients, booking appointments as appropriate and in line with the practice appointment schedule/availability. Assist in the processing of blood pressure readings submitted in paper format. Including the coding, recall and liaising with the practice clinical team to maintain the patient journey in line with practice processes. Contribute to the recall activities and coding requirements associated with commissioned incentive schemes, including Directed Enhanced Services and Locally Enhanced Services. Including those applicable to the PCN where appropriate. Routine vaccination programmes (e.g. Shingles/Pneumonia/HPV/RSV/Pertussis etc.) Prostate monitoring NHS Health Checks Holistic Health Assessments Assist in the recall activities associated with the practice Chronic Disease Management (CDM) recall, including coding, recall and managing the EMIS task box associated with this plot of work. Issuing patient invites via text message, email, letter, and verbally (telephone) for their annual CDM review. Assisting in secondary recalls of individuals for whom the practice CDM process applies and who have not yet engaged with initial recall/invite. The majority of these recalls are to be undertaken by telephone, liaising with the patients/family/carers to understand and reduce barriers to engagement. Assisting the practice with the recall and bookings of appointments and/or clinics for externally contracted services (e.g. Shine/Interface) undertaking plots of work that contribute to any of the aforementioned areas. Assisting the Quality Improvement Manager and Coordinator in undertaking Quality Improvement projects or audits as required. Includes the coding, recall aspects of the projects and ensuring that patient flows are maintained in line practice policies and procedures. Assisting in the data quality aspects of these projects as necessary. Additionally providing operation insight and feedback to the Quality Improvement Manager which informs planning and PDSA cycles relative to these plots of work. Current practice projects include; Monitoring Recall Process (i.e. DEXA, ad-hoc monitoring requests and frequent medication monitoring). The above list of duties is not exhaustive and may be subject to change as deemed necessary.