Medical Secretary

Provide a comprehensive secretarial, administrative and clerical support service to GPs, clinicians and the wider multidisciplinary team Produce, type and process letters, reports, referral documentation and other clinical correspondence accurately and within agreed timescales, using relevant software Process NHS and private referrals using electronic referral systems including ERS and SystmOne, monitoring worklists and actioning responses or rejections as required Submit Advice and Guidance requests to consultants and liaise with hospitals, community services and other external agencies to ensure referrals and requests are progressed efficiently Manage all incoming and outgoing telephone calls to the secretarial team, taking accurate messages, responding to enquiries and facilitating effective communication with patients, clinicians and external organisations Process, distribute and action incoming emails, electronic documents, scanned correspondence and tasks to the secretarial team in a timely manner, using relevant software Scan, upload and accurately attach documentation to patients electronic healthcare records Maintain accurate, secure and accessible electronic and paper filing systems, patient records and administrative databases Process requests for information including subject access requests, insurance reports, solicitor requests, DVLA documentation and medical records requests Manage private fees administration, including invoicing patients and third parties Process requests relating to the Medical Examiner Service Monitor and maintain referral tracking systems and undertake follow-up actions with secondary care providers where necessary Chase outstanding hospital results, clinic letters and other correspondence on behalf of clinicians Undertake death administration and associated record updates Update patient records following clinical meetings, safeguarding discussions and other multidisciplinary reviews as required Manage incoming and outgoing secretarial mail, including despatch, franking and special delivery arrangements Assist with audit, quality improvement and clinical governance activities Provide cover for the secretarial team during periods of staff absence Assist with induction and training of new staff where required Undertake mandatory training and participate in appraisal, personal development and continuous improvement activities Maintain accurate, confidential and secure handling of patient and practice information at all times Maintain a clean, organised and effective working environment Comply with all practice policies, procedures, safeguarding requirements, information governance standards, health and safety regulations and relevant legislation Undertake any other duties appropriate to the role as requested by the Practice Manager to support the effective delivery of patient care and practice operations