GP Practice Medical Administrator

The post holder will be responsible for a wide range of administrative and patient-facing duties, including: Processing incoming and outgoing correspondence. Managing administrative queries from patients, staff and external agencies. Booking, amending and cancelling patient appointments. Processing online consultations and requests. Answering telephone calls and responding to patient enquiries effectively and professionally. Welcoming patients and visitors to the practice. Signposting patients to the most appropriate clinician, healthcare professional or service based on their needs. Maintaining accurate electronic patient records and entering data using appropriate clinical coding systems. Processing urgent actions and ensuring they are directed appropriately. Supporting the management of repeat prescription requests where required. Scanning, filing and securely storing documentation. Assisting with practice audits and searches as directed. Providing administrative support to clinical and management teams. Supporting reception and administrative colleagues during periods of absence or increased workload. Contributing to health promotion campaigns and other practice initiatives. Maintaining patient confidentiality and adhering to practice policies and procedures at all times.