Housing Complaints Officer

Your new companyA leading North West housing provider delivering safe, secure, customer‑focused services to thousands of residents.

You'll be joining a well‑established Customer Resolutions team committed to improving customer experience and resolving issues quickly, fairly, and professionally.

Your new roleYou'll step in as a Customer Resolution Specialist, handling Stage 1 and Stage 2 complaints for a busy housing provider.

Working closely with internal teams, you'll investigate cases, gather evidence, draft responses, and ensure all complaints are managed in line with policy, regulatory expectations, and service standards.This role is 100% office‑based in Accrington during the first few weeks for training, with the option for some hybrid working once fully embedded.

Hours

9am-5pm, Monday to Friday

Contract

ASAP until March 2027

Hours per week

35 (7 hours per day)

What you'll need to succeed

• Housing sector experience is essential
• Strong background in customer complaints, ideally Stage 1 and Stage 2
• Ability to manage sensitive and complex cases with professionalism
• Confident communication skills, both written and verbal
• Experience working in a customer‑focused environment within a housing provider
• Ability to work on‑site in Accrington, Monday to Friday
• Strong organisational skills and attention to detail

What you'll get in return

• £18.65 per hour (PAYE)
• Immediate start
• Supportive team environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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