Caseworker

We have an exciting opportunity for two Caseworkers to join our Children and Young People team based in Lancashire, working 37.5 hours a week.

We have one permanent position and one fixed-term position to provide maternity cover until December 2027. Please specify in your application which role you are interested in.

Both roles are home-based, with the expectation of travel across the Lancashire area.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

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Flexible Working Options

Including hybrid working.

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Generous Annual Leave

28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.

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Birthday Leave

An extra day off for your birthday.

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Pension Plan

5% employer contribution.

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Enhanced Allowances

Enhanced sick pay, maternity, and paternity payments.

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Exclusive Discounts

High Street, retail, holiday, gym, entertainment, and leisure discounts.

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Financial Wellbeing

Access to our financial wellbeing hub and salary-deducted finance.

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Wellbeing Support

Employee assistance programme and wellbeing support.

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Inclusive Networks

Access to EDI networks and colleague cafes.

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Sustainable Travel

Cycle to work scheme and season ticket loans.

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Career Development

Ongoing training and support with opportunities for career progression.

About the role

This role is based in Lancashire and there is a requirement for travel throughout the area.

As a

Caseworker you will be

• Managing a caseload of Victims of Crime with the highest level of need, both directly, through in-depth, 1:1 support, and indirectly, by working other service providers. Undertaking face to face support, case-tracking and management.
• Promoting the work of Victim Support by attending local community and public events.

You will need

• A proven track record of successfully delivering a service and working directly with clients or service users in a statutory, voluntary or Multi-Agency Setting(s).
• Experience of Managing a caseload including complex case management.
• An understanding of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the data Protection Act and other legal requirements.
• Knowledge of an active commitment to promoting equal opportunities and diversity.
• Experience of managing safeguarding issues and relevant legislation.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.