Asst Patient Carer & Public Involvement Officer

For questions about this job, contact

Name

Laura Jones ,

Sharon Barber Position

Complaint Case Managers Email

laura.jones173@nhs.net and sbarber5@nhs.net Shortlisting Date:02.11.2026 Interview Date:16.11.2026 Why you should join our Team The complaints and PALS team sits within the wider Patient Experience Team and is part of the Chief Nurse Clinical Specialty Unit. The teams consists of Service Managers Team Managers Complaints Case Managers and complaints case handlers and PALS officers and report direct to a Lead nurse and Head of Patient Experience. The teams are well established and dedicated to ensuring that anyone using the complaints and PALS services have a positive experience.. What you will bring to the role The successful candidate will have excellent organisational and communication skills and will be able to work effectively as part of a busy team. You will be expected to manage your own workload, use initiative, prioritise competing demands and work effectively to tight deadlines. A strong commitment to providing a welcoming, efficient, professional and caring service to patients and their families is essential. You should be confident when dealing with members of the public and able to communicate effectively with patients, relatives and colleagues in potentially challenging and busy situations. Excellent IT skills are required, together with a good working knowledge of patient administration systems. Previous experience of the DATIX system would be advantageous; however, full training can be provided for the successful candidate. Please see the attached job description for further information about this vacancy. About Leeds Teaching Hospital NHS Trust Our Trust values The Leeds Way is working together to support each other and deliver the best possible care to patients. We are…. Responsible Open and Honest One Team Kind

Our Trust priorities Our purpose

Excellent, safe and sustainable care for every patient every time

Our priorities

People Improvement and Innovation Partnerships Outcomes Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here. We reserve the right to close this advert early if we receive a high number of suitable applications.