Receptionist- Homeless Health Service

Main Duties and

Responsibilities Engage and Support

Manage incoming calls from patients and healthcare professionals. Deal with patients face to face to book appointments and provide support and signposting. Deal with registrations both temporary and full. Take messages and respond to queries.

Accurate Documentation

You will enter patient details on our clinical system with precision to ensure the clinical team have all necessary information and to provide accuracy of data across the entire healthcare system.

Safety and Patient Care

You will signpost patients to the most appropriate care following guidance from senior staff, policies and pathways to ensure patient wellbeing and safety.

Timely Communication

Provide prompt, professional, and informed responses to all callers, ensuring they feel heard and supported.

Additional administrative duties

As part of a team, you will also be required to perform other administrative duties, which will include but arent limited to: Prescription requests and queries Referrals Registrations and deductions Workflow, post and electronic document management. Emails Other tasks may be added based on experience, knowledge and progression as indicatedby the Operational Manager. Please refer to the full job description and person specification for more info. We reserve the right to close this vacancy once enough suitable applications have been received.