Relief Front of House Officer - Customer Service

Job Title

Relief Front of House

Officer - Customer Service Location

London sites

Salary

£14.80 Per Hour + Excellent Staff Benefits

Hours

Guaranteed 24 Hours per week, Days/Nights/Weekends

Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commences with our client.

Job Overview

This is a Customer Service role with Porter and Messenger service duties.

As part of the FOH support team, you will

-Act as a focal point for receiving and greeting Guests, Visitors and external Client Staff to the location.

-Answer the telephone and undertake all aspects of the reception Porter and Messenger services.

-Check identities of attendees and issue passes, host visitors as required.

-Set up rooms and venues as requested, assist the site management to relocate furniture and items as per requests.

-Receive all the internal and external mail for the site. Check, divide and distribute the posts to the personnel onsite accordingly.

-Collect all the post to be franked accordingly before cut-off time.

-Provide support to the customer services team as required.

-Ensure that all operational procedures are followed.

Main duties

Undertake all duties as described in accordance with the Reception Procedures Manual.

-To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.

-To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.

-To be readily able to answer any questions and / or find out the answer promptly.

-To receive and look after guests until they are met by their host.

-To ensure that the security of the premises is maintained as far as is practicable.

-To maintain a quality reception area.

-To provide a booking service for rooms.

-To provide a helpdesk service for reactive maintenance.

-To maintain the telephone system as directed.

-To liaise with the customer services team with regard to customer care.

-To Set up of meeting room space to the client's specification requirements.

-To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.

-To take delivery of post both internal/external.

-To deliver and collect post to and from different departments around the building.

-To use the franking machine and other equipment to send post.

-To sort post ready for collection.

-To use the computer to answer email queries.

-To report any building faults or H&S concerns.

-To be accountable for security and safe keeping of all stock and equipment within your area of responsibility

-To comply with the Clients policies on Recycling and waste disposal.

-To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.

-To replenish equipment and crockery etc that is required for service, before, during & after service.

-To ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.

-To attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development.

-To undertake other reasonable tasks as requested.

Person Specification

-Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone.

-Intermediate level Microsoft applications skills - outlook, word, excel

-Flexible and willing approach to work

-Ability to work on own initiative

-Enthusiastic and Hardworking

-Good time keeper

-Must be reliable and well organised

-Good standard of general education

-Good communication skills - specifically verbal preferably with a second language