Home Energy Adviser

Bradford Trident seeks a confident, numerate, client focused, highly motivated home energy advisor with a good understanding of physics, excellent people skills and an eye for detail. The successful candidate will help deliver a home energy efficiency and carbon monoxide awareness service to help lift local people out of fuel poverty and avoid carbon monoxide poisoning.

To provide support to vulnerable customers relating to

• Energy triage (a short conversation which aims to understand a household’s issues and energy needs, ready to then provide appropriate support and signposting)

• Energy behaviour change recommendations

• Carbon Monoxide safety information

• Priority Services Register conversations

• Referral to income maximisation services (as appropriate)

• Distribution of Keep warm packs (as appropriate)

• Onward referral for small energy efficiency measurers (as appropriate)

• Referral to other support services (as appropriate).

• Information and advice, by telephone and in personal contact both at the drop-in sessions and Home Energy Assessments in people’s homes, where appropriate, to act on their behalf and represent their interests with third parties

• To maintain accurate and timely records and maintain case records

• Promote the service by giving talks on energy advice at outreach venues.

Home Energy Awareness training will be provided to the right candidate.