IT Support Engineer (2nd Line)

IT Support Engineer (12nd Line)

Cambridge

£22,000 - £33,000 Plus benefits

Are you an experienced Support Engineer with experience in working within an (ideally) MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?

If so, you may be exactly who we’re looking for.

My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we’re known for—supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.

About the Role

As a Support engineer, you’ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.

This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.

Key Responsibilities

• Work actively on the helpdesk & (when needed) on client site
• Problem Solve all IT hardware & software issues for external clients
• Experience in Microsoft 365 / M365
• Windows OS support
• Configure and support Routers, firewalls, switches, access points
• Actove Directory & Exchange

About You

You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.

You’ll ideally have

• 1+ years’ IT Support / Helpdesk Support experience within an MSP environment (Ideally)
• Proven expertise in M365 ecosystem support

•Active Directory & Exchange Support

What We Offer

• Competitive salary
• Ongoing training and certification support
• Workplace pension scheme
• A close-knit team with a strong culture of collaboration and excellence