Senior Client Service Executive

As Senior Client Services Executive, you are responsible for the successful coordination and account management of customer projects, from brief through to production and delivery.

Scheduling & Project Management

• Assist in the preparation and monitoring of production schedules and ensure jobs are appropriately planned and communicated.

• Ensure FileMaker accurately reflects job status, timings, costs and key information.

• Coordinate with Planning, Studio, Production and Project Management to identify potential delays or capacity issues.

• Monitor job progress against customer deadlines and proactively address risks.

• Escalate significant production, quality, cost or delivery issues to Senior Management Team.

• Coordinate complex or high-priority projects from brief through to completion.

• Ensure customer requirements, specifications and deadlines are clearly communicated internally.

• Identify opportunities to improve scheduling, communication and workflow.

Procurement & Production

• Manage procurement for key and complex projects.

• Work with suppliers where appropriate to achieve cost, quality and delivery requirements.

• Source alternative materials and suppliers where required.

• Work closely with Production and Studio to understand technical requirements, materials, processes and timings.

• Resolve production and material issues promptly and escalate where appropriate.

• Develop strong working relationships with suppliers, production personnel and fitters.

• Support the development of improved procurement processes and supplier management.

Finance & Commercial

• Maintain accurate job financial information and monitor costs.

• Support the production of customer quotes using previous pricing, supplier costs and internal information.

• Support month-end invoicing and ensure customer POs are obtained promptly.

Client Services & Account Management

• Act as a key point of contact for allocated customers.

• Build strong and professional relationships with clients.

• Manage customer projects to ensure they are delivered on brief, on time and on budget.

• Understand customer requirements and proactively identify potential problems.

• Handle urgent and complex customer queries and provide appropriate solutions.

• Manage expectations and communicate changes to customers clearly and professionally.

• Support Account Managers with major customer accounts and projects.

Team Support & Development

• Provide day-to-day support and guidance to Client Services Executive.

• Share knowledge and best practice across the Client Services Team.

• Identify recurring issues within Client Services and suggest improvements.

Quality & ISO

• Follow and promote Webb Print and Display's ISO 9001 and ISO 14001 procedures.

• Ensure customer requirements are accurately captured and communicated.

• Identify potential quality issues before they reach production.

• Support the investigation of non-conformances and customer complaints.

• Contribute to corrective actions and continual improvement.

• Identify risks and opportunities within Client Services and escalate where appropriate.