Credit Service Support

Job Advert

Are you passionate about delivering excellent customer service? Do you thrive in process-driven environments and have strong numeracy skills? Would you like to join a friendly, supportive team?

Then we want to hear from you!

Who are we?

TradeChoice Carpet & Flooring has grown into one of the largest floor covering products, tools & accessories distributors in the United Kingdom– stocking and distributing products from Europe’s leading flooring manufacturers. Voted the Contract Flooring Journal (CFJ) Distributor of the Year for nine years running. At TradeChoice Carpet & Flooring, we supply a comprehensive range of flooring solutions, for flooring contractors and retailers, available in one convenient delivery. With branches across the UK plus a National Distribution Centre based in the Midlands, TradeChoice Carpet & Flooring provides flooring solutions within all market sectors, to suit your budget and end-client needs.

We're also an Employer of Choice, officially! We are Great Place To Work-Certified™ which means that we have officially met global standards for high-trust and people-first workplace culture, verified directly through anonymous employee feedback.

What we're looking for

We’re looking for a motivated and detail-oriented individual to join our Credit Control team in Redditch on a full time basis. If you enjoy working in a fast-paced environment and have a keen eye for detail, this could be the perfect opportunity for you.

Key Responsibilities

• Releasing Customer orders for Branch network in line with current process
• Liaising with Branch Teams, Credit Controllers to ensure orders are processed and released on time
• Maintain correct and up-to-date information on customer accounts
• Supporting & Providing Administrative support for the Credit Control Function where relevant

Key Skills & Experience

• Highly organised with strong attention to detail
• Good numeracy, literacy, and IT skills
• Proficient in Microsoft Office and general IT systems
• Comfortable working in a fast-paced environment
• Understanding of Credit Limits
• Previous experience in an accounts or finance role is advantageous but not essential

What makes a great fit?

You’ll be a great fit if you’re someone who enjoys working at pace, getting through a high volume of work and taking pride in getting things right. This is a busy, process-driven role where many of the tasks are repetitive, so you’ll need to be able to maintain your speed, focus and accuracy throughout the day.

The work you do really matters. Releasing orders quickly and accurately is crucial to keeping our branches moving, serving our customers and keeping money coming into the business. We’re looking for someone who understands that importance and genuinely cares about getting things done accurately and on time.

Why join us?

You’ll be joining TradeChoice at an exiting time of growth. and our friendly, dedicated and supportive Credit Team of 10 are critical in supporting that growth. Check out our careers page for more information about working for us; https://careers.tradechoice.com/

What else is on offer?

Hybrid working

(upon successful completion of settling in period); 3 days in the office & 2 days from home

Financial benefits

Bonus scheme, Employee discount on flooring products, Company pension plan; Shopping/discount vouchers; FlexEarn – Flexible Pay on Demand; death in service cover of 3 x annual salary; Bike2Work scheme.

Reward and recognition

Star awards (monetary prize); star of the month scheme; long service awards.

Work-life balance

25 days’ holiday PLUS bank holidays; option to buy + 3 days holiday; long service holidays (up to a maximum of + 5 days).

Health and wellbeing support

Employee assistance programme; 24/7 medical/GP helpline; healthcare support; mental health first aider scheme.