Senior System Coordination Centre Manager

Specific responsibilities

Manage the day-to-day operations of the System Coordination Centre (SCC) ensuring effective coordination across health and care services in Central East.Maintain real time oversight of system capacity, flow and performance.Lead operational responses to system pressures, including surge and escalation management.Work collaboratively with providers, commissioners and partners to resolve operational challenges, implement best practice approaches to enhance efficiency and responsiveness.Monitor key operational metrics, identifying trends and risks, recommending action to maintain system resilience, ensuring timely reports and escalation to senior leaders as appropriate.Drive continuous improvement in SCC processes, including use of digital tools and data analytics, increasingly focused on forecasting and risk identification for preventative interventions.Act as the primary point of contact for operational coordination across the ICS, contributing to operational planning, development of winter and surge processes and procedures. Ensure timely and accurate reporting to NHS England and other bodies to provide assurance on real time operational pressures, mitigations and risk management.