Administration Assistant/ Receptionist

Please see job description and person specification attached.

Main Duties

You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers. You will also need to maintain strict confidentiality at all times. You will need to record accurate messages and follow them up appropriately in accordance to department guidelines. You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients. You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times. Administrative support - covering email inboxes, completing MDT minutes, preparing letters and general administrative duties.