Advice Service Supervisor

Are you great at supporting people, helping them build confidence, and bringing out the best in a team? We’re looking for an Advice Service Supervisor to support our paid staff and volunteers as we deliver vital, high-quality advice across our local community.

About Citizens Advice 1066

We’re an independent local charity supporting people across Hastings, Bexhill, and Rother. We offer free, confidential, and impartial advice to help people find a way forward, whatever problems they’re facing.

About the Role

As Advice Service Supervisor, you’ll work closely with our Operations Manager to guide, coach, and support our team of volunteer and paid advisers. You’ll help maintain a supportive environment where advisers feel confident to learn and grow, ensuring our clients always receive an excellent standard of service.

What We Offer

Generous leave

31 days paid holiday (including statutory bank holidays) for 37 hours per week, rising to 32 days after 3 years and 33 days after 4 years (pro-rata for part-time).

Flexible working support

A Time Off In Lieu (TOIL) system.

Pension

3% employer contribution pension scheme.

Wellbeing support

24/7 confidential mental health and wellbeing support service.

Growth

Dedicated support for your personal and professional development.

How to Apply

Download the application pack

Visit our website at Citizens Advice 1066 to download the application form.

Submit your form

Complete the application form in full and email it to recruitment@citizensadvice1066.co.uk.

Please note

We use a competency-based selection process and do not accept CVs.