Receptionist/Academy Officer

Job overview

Fight for Peace is a youth development charity working to realise the potential of young people aged 7 to 25 in communities affected by crime and social inequality. Based at our Academy in North Woolwich, East London, Fight for Peace uses boxing, martial arts, education, employability support and personal development to deliver a holistic, evidence-based methodology that tackles the root causes of youth violence.

The Fight for

Peace Five Pillars methodology combines

combat sports, education, employability, support services and youth leadership.

We are seeking a friendly, professional and organised Receptionist to be the first point of contact for members, visitors and callers at the Fight for Peace Academy. Alongside welcoming members and managing the front desk, the postholder will conduct inductions, maintain the member database and handle personal information in line with UK GDPR, giving members and visitors confidence that their data is handled carefully and confidentially from the moment they walk through the door.

The role includes evening cover and a Friday shift with responsibility for closing down and securing the building at the end of the session. The postholder will bring the Fight For Peace values to life every day, creating a welcoming environment where every member and visitor feels safe, respected and well informed.

How to apply

send your CV and a cover letter (no longer than two sides of A4) to jobs@fightforpeace.net, using the subject line “RECEPTIONIST Application.”

KNOWLEDGE, SKILLS & EXPERIENCE

General responsibilities

● Understand, promote and uphold the aims, objectives and values of Fight for Peace in all aspects of the

role.

● Attend regular one-to-one meetings with your line manager.

● Participate in Fight For Peace team training days, staff meetings and wider organisational events as

required.

● Attend all training required to fulfil the role safely and effectively, including safeguarding and data protection

training.

● Comply fully with all Fight For Peace policies and procedures at all times, including safeguarding, health and

safety, data protection and equal opportunities.

● Undertake any other duties commensurate with the role as reasonably requested

Knowledge/experience

Essentials

● Strong young people orientation and a passion for working with young people and the community FFP

serves.

● Working understanding of, or willingness to learn, UK GDPR and data protection principles as they apply to

handling member, visitor and safeguarding information.

● Professional attitude and appearance, and the ability to represent FFP positively as the first point of contact.

● Right to work in the United Kingdom.

Desirable

● Experience as a receptionist or working in the charity/non-profit sector.

● Experience conducting inductions or completing registration/enrolment processes.

● Knowledge of customer relationship management (CRM) systems or database software, ideally Upshot or

similar.

● Basic understanding of safeguarding principles as they relate to children and young people.

Personal Attributes

● Genuine commitment to and passion for working with young people.

● Approachable, compassionate and non-judgmental in approach.

● Mature, reliable and trustworthy, particularly when handling confidential information.

● A strong team player who also works well independently and can be trusted to close and secure the

building.

● Self-starter who takes initiative and follows through.

● Embodies the values of

Fight for Peace

respect, integrity, dedication, excellence and community.