HGV Driver class 2

Deliveries and Customer Service

Carry out deliveries and collections safely and efficiently in accordance with delivery schedules and management instructions.

Represent the Company in a professional, courteous and positive manner when dealing with customers, suppliers and members of the public.

Ensure all goods are transported, handled and delivered safely and securely, taking appropriate care to prevent loss or damage.

Check all relevant delivery paperwork and obtain accurate proof of delivery for each consignment.

Accurately record trolley quantities, including trolleys delivered, collected and returned.

Report any delivery discrepancies, damaged goods, access difficulties, delays or customer concerns promptly to the appropriate manager.

Keep the Company informed of any significant delays or changes that may affect the delivery schedule.

Vehicle and Driver Responsibilities

Hold and maintain a full, valid driving licence appropriate for the class of vehicle being driven.

Comply with all applicable road traffic legislation, drivers' hours requirements, Company procedures and safe working practices.

Inform the Company immediately of any endorsements, penalty points, driving disqualifications, medical conditions or other changes that may affect your ability or legal entitlement to drive.

Carry out all required daily vehicle checks and promptly report any defects, damage, accidents or maintenance concerns.

Keep the vehicle cab and load area clean, tidy and presentable.

Ensure the Company vehicle is returned to the depot at the end of each shift unless otherwise instructed by management.

Maintain the security of the vehicle, keys, Company mobile phone, fuel card and any other Company property entrusted to you.

Loading, Unloading and Returns

Assist with the loading and unloading of vehicles as required.

Ensure loads are appropriately positioned and secured before departure.

Ensure all trolleys, returns, packaging and other items are unloaded from the vehicle at the end of the shift and placed in the appropriate designated areas.

Take reasonable care when handling plants, stock, trolleys and other Company or customer property to minimise the risk of damage.

Communication and Company Equipment

Ensure the Company mobile phone is switched on and available throughout working hours.

Ensure GPS functionality remains enabled during working hours where required for operational purposes.

Maintain appropriate communication with the Transport Manager and other relevant members of the team throughout the working day.

Promptly report any incidents, accidents, delays, vehicle issues or other matters that may affect the safe or efficient completion of duties.

Health and Safety

Comply with all Company health and safety policies, procedures and instructions.

Work in a safe and responsible manner and take reasonable care for your own health and safety and that of colleagues, customers and members of the public.

Report hazards, accidents, near misses and unsafe working conditions promptly to management.

General Duties

Work collaboratively with colleagues across the Transport and Nursery teams to support the efficient operation of the business.

Assist with reasonable general operational duties around the nursery when required by management.

Undertake any other reasonable duties consistent with the nature and level of the role as required by the Company.