Patient Services Administrator

The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks. To have a thorough knowledge of all practice procedures To work in accordance with written protocols Experience using EMIS and Systm1 would be ideal, but training can be provided Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Answering and care navigating high volume calls Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Advise patients of relevant charges for private services, accept payment and issue receipts Scanning documents in accordance with Practice guidelines Action tasks within a timely manner Complete all annual Mandatory training as appropriate