About this role

Workplace Facilities Assistant

Contract

Business & Industry

Location

London, EC3M 4BY

Hours of work

37.5

Contract Type

Permanent

We are seeking a Workplace Facilities Assistant to support the day-to-day operations of our client's Head Office, helping to create a safe, organised and welcoming workplace environment.

This is a varied role that combines workplace administration, customer service and facilities coordination, ensuring employees, visitors and contractors receive a high standard of support.

Working Pattern

Monday–Friday, 37.5 hours per week, on a rotating shift pattern of 07:30–16:00, 08:00–16:30 and 09:30–18:00.

Job Description

Working closely with the Workplace Facilities Manager and wider team, you will play a key role in maintaining efficient workplace services, supporting compliance processes and helping to deliver an excellent workplace experience.

This opportunity would suit someone with corporate reception experience or a strong customer service background who is looking to develop their career within facilities management.

Key Responsibilities

Support the Workplace Facilities Manager and wider team with the smooth day-to-day operation of the Head Office.

Provide a professional and friendly service to employees, visitors and contractors, responding to workplace queries and requests.

Coordinate workplace services including cleaning, catering, maintenance and supplier activities.

Maintain accurate workplace records, documentation and management systems.

Assist with reporting, budget monitoring, invoice processing and expense checking.

Communicate workplace updates and liaise with employees, suppliers and service providers.

Support health and safety compliance by maintaining records, assisting with audits and ensuring workplace procedures are followed.

Contribute to sustainability initiatives, including recycling, waste management and environmental improvement programmes.

Professional and Personal Competencies/Qualifications

Previous experience in an administrative, coordination, reception or customer service role.

Experience within facilities management or a workplace environment would be advantageous.

Confident using Microsoft Office applications, including Excel, Word, Outlook and PowerPoint.

Experience using workplace management systems would be beneficial.

Strong organisational skills with the ability to manage multiple tasks and competing priorities.

Excellent written and verbal communication skills.

Basic understanding of health and safety procedures and reporting is desirable.

A proactive approach with a willingness to identify improvements and support new workplace initiatives.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com