About this role

Workplace Ambassador

Contract

Financial Services

Location

London, EC2M 2QS

Hours of work

Contract Type

Fixed Term Contract (12 months)

We are seeking a Workplace Ambassador to support the day-to-day workplace experience within a 10-floor corporate environment.

Reporting to the Workplace Manager, this is a highly client-facing, mobile role with responsibility for managing and supporting a designated floor serving approximately 500-600 people.

Job Description

Working as part of a team of Workplace Ambassadors, you will help create an exceptional workplace experience while providing support across multiple floors when required.

This role offers comprehensive training, exposure to a corporate environment, and clear opportunities for future career progression.

Key Responsibilities

Manage and support a designated floor, serving approximately 500-600 people.

Act as a key point of contact for colleagues, visitors and clients on the floor.

Provide exceptional customer service and create a positive workplace experience.

Support seating arrangements, equipment requests and general workspace set-up.

Conduct daily floor inspections and identify workplace issues.

Liaise with relevant teams regarding maintenance, engineering and workplace service requirements.

Assist with workplace activities, events and community initiatives.

Provide cover and support across multiple floors as required.

Professional and Personal Competencies/Qualifications

Strong communication skills.

Professional, clear and confident communication style.

Ability to remain calm and composed in a fast-paced environment.

Excellent customer service skills.

Strong attention to detail and organisational skills.

Ability to work independently and as part of a team.

Relevant corporate, hospitality or customer service experience.

Experience using workplace systems, such as Microsoft Office, is advantageous.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com