ISP Technician - Service Operations

What's involved with this role

Triumph Consultants are looking for an ISP Technician work in the Information Services - Service Operations team to deliver end user and infrastructure support that ensures that the department meets and exceeds agreed

service levels to its customers.. Contract is for 2 months in Bradford.

ISP Technician

Pay Rate

£13.05 per hour PAYE

Hours per week

37, Monday – Friday, 09:00 - 17:00

Contract length

2 Months

Location

Bradford, Yorkshire, BD1 1HX

Key requirements

Experience working in an ICT service operations environment AND a related BTEC National Level qualification or equivalent OR Several years’ experience of working in an ICT service operations environment.

Knowlegde pf specialisms associated with the role, including : Server, Storage and Email , 3rd line & Workspace, Security, Datacentre & Midrange

Knowledge of the ITIL framework and the ability to work within it.

Key responsibilities

Where required by a line manager, implement, improve, maintain and support infrastructure and systems to meet and/or exceed agreed service levels.

Where required by a line manager, deliver end user support to meet and/or exceed agreed service levels.

Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant.

Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures.

Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

Bradford 5307801

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

1

Job Ref

5307801

Anticipated Length of Assignment

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.