Complex Support Worker

Do you want to make a difference?

We are seeking a dynamic and problem solving person to join our Homeless Team in the Housing Options Service. This is a varied role working with vulnerable clients with complex needs in the community supporting them in resolving their homelessness and sustain a tenancy once accommodation is secured.

What’s in it for you?

As part of our commitment to being a supportive and people‑centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:

£32,190 – £35,797 per annum

24-26 days plus bank holidays, rising by an additional week’s leave after 5 years of continuous local authority service (days leave are given on our current Payscales)

Hybrid working, with flexibility across our sites, and home working

Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)

Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice

Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers

Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories

A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)

Access to learning and development opportunities to support your growth

A supportive, inclusive culture, where everyone is welcomed and valued

We are proud to be a Disability Confident Employer and offer a range of active staff networks, including

Equality, Diversity & Inclusion (EDI) Group

LGBTQ+ Network

Women’s Network

Early Careers Network

Neurodiversity Network

About us

At NFDC we recognise that every colleague - whether in operational, frontline, or office‑based roles - plays a vital part in delivering high‑quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.

We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.

We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.

Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC

Please note

You’ll likely be aware that there is a government mandate to deliver Local Government Reorganisation (LGR) to Hampshire and the Solent region, meaning a transition into a new operating structure from an agreed future date. This transition is currently paused following a recent government announcement, but it is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.

If you’re interested

Please see the candidate booklet for more information about working at the Council and the job description.

If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.

For an informal chat about the role please contact Victoria Gibbs, Housing Options Manager on victoria.gibbs@nfdc.gov.ukor 02380 285246.

We understand that some applicants may choose to use AI tools to assist with completing their application. Please bear in mind it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process

This post requires an Enhanced DBS check to be completed. You must include details and dates of ‘spent’ convictions, cautions and reprimands and final warnings.

Closing Date

Midnight Tuesday 27thOctober 2026

Interview Date

Monday 9thNovember 2026