About this role

About the job

Overview

Position is open to full or part time applications.

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

Reporting to the Pod Manager, you will support strong customer service and operational performance, ensuring tasks are completed safely and to a high standard. You will work independently for significant periods, confidently making decisions, managing your workload, and maintaining clear communication while lone working.

You’ll help create an inclusive and positive environment, collaborating effectively and consistently doing the right thing for the team and the customer. As a hands‑on leader, you will role‑model company standards, ensure processes are followed, and support the delivery of business initiatives.

Key responsibilities

WHAT’S IT LIKE TO BE A POD SUPERVISOR?

Working with the team

Shares knowledge and best practice with your Pod team and the wider business
Shares feedback to help improve the performance of the team and Pod
Ensures a thorough handover between shifts so everyone is clear on expectations for the day and can prioritise tasks accordingly

Delivering great customer service

Supports customers to find what they need confidently navigating the browser tablets, Screwfix App and website, and can process orders and refunds efficiently
Resolves customer issues in the Pod
Acts on customer feedback to continuously improve the customer experience, using all tools/frameworks to do the right thing for our customers
Understands how actions impact NPS and the steps needed to enhance the customer service experience
Identify and escalates potential risks that could affect the customer experience
Multitasks effectively, balancing customer service and operational tasks to ensure the smooth running of the Pod, proactively looking for opportunities to improve ways of working

Driving sustainable sales performance & building partnerships

Actively engages in sales initiatives set by the company including Screwfix App, AOV, promotions, Trade+ Services
Understands the products and services available to our customers and how to promote them with a focus on driving incremental sales
Understands the Trade customer and our proposition to effectively grow sales
Accurately implements the current marketing brief
Makes commercial decisions in line with policy to further promote sales where necessary including marketing refreshes and contingency lines
Understands the A2 and clearance process and carries this out according to current requirements

Driving KP

Is

Is aware of the Pod targets and current performance
Supports Pod team to implement plans to improve Pod performance and achieve targets
Complies with company cash management policies, understands the systems and how to deal with losses/issues
Uses stock management systems, manages deliveries, returns, damages, clearance and investigates discrepancies
Follows current controls to avoid any unnecessary expenditure in the Pod

Driving compliance

Always adheres to company principles, plans, policies and procedures
Complies with the front of house and warehouse principles as required by the business
Complies with all Health and Safety requirements including lone working requirements
Maintains the Pod standards and cleanliness in Front of House and Warehouse, including the accurate implementation of marketing briefs
Deals with Pod visitors, contractors and security issues effectively
Knows what is expected in the Audit requirements and how to contribute to the delivery of successful results
Works accurately and carefully when dealing with cash and stock (including when picking, put away, delivery acceptance, despatch and TCND) to maintain standards and avoid any losses
Ensures colleague and customer data is kept confidential, secure and is not kept longer than it is needed

Ensures all required compliance training is completed within the required timescales Values and Behaviours

Required skills & experience

SKILLS & EXPERIENCE

Resolving customer complaints and finding practical solutions
Building positive relationships with customers
Working towards sales targets and key performance indicators (KPIs)
Communicating clearly during shift handovers
Prioritising customer service while completing operational tasks
Managing workload effectively under pressure
Working towards sales targets and key performance indicators (KPIs)
Resolving customer issues independently where possible
Escalating risks appropriately
Experience within a retail environment with multiskilling
Ability to use initiative and manage workload effectively

WHAT’S IN IT FOR YOU?

Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
We offer a competitive salary
28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
Award-winning company pension scheme - up to 14% Kingfisher contribution!
Life cover
20% discount with Screwfix and B&Q
Discounted healthcare
Company share save schemes
We’ll also help you be the best you can be, with excellent training and ongoing development.

To find out more about us, please email careers@screwfix.com for any queries

Apply now! – Upload your CV and complete your application

*Our hourly rates may include a location allowance which is reviewed annually and may change.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com

Rewards & Benefits

Cycle to work

Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.

Share Plans

Become a Kingfisher shareholder with a variety of schemes to choose from.

Gym Discount

Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.

Simply Health

From dental care to acupuncture, you can customise your health plan and claim back money for treatments.

Long Service Awards

From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.

Pension

With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.

Life Cover

If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.

Retail Trust

Look after your mental health with free wellbeing resources, including a confidential counselling service.

Screwfix and B&Q Discounts

As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.

Mind Training

We’ve partnered with Mind, the UK’s leading mental health charity, to our colleagues the support and tools needed to look after your mental health.

Screwfix Community

Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.

Self-Development

Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.

Enhanced Family Leave

Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.

Benefits

at Screwfix

Training programmes

We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.

First Steps to Management

This 16 week programme is open to Service Assistants looking to make the first step into management. Learning specialist skills on-the-job, this programme offers a clear path to a Trade Counter Supervisor role.

Power Up to Trade+

Want to power up your career? A 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2. This is a blend of practical and online learning, this programme provides the tools and knowledge you need to become a Trade+ Sales Supervisor.

Trade Up to Branch Manager

Over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, you’ll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team.

Learning for Life

At Screwfix, we believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work. We’ve also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both.

“You get a different range of tasks every day. One day doing delivery, the next serving customers.”

Joshy Phillips | Service Assistant

“

My day is really varied

customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”

Thiago | Trade Counter Assistant

“The supervisor position is a really good opportunity to learn and progress”

Timea | Supervisor

Be yourself at Screwfix

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.

Plan your commute

Postcode

Application process

Apply

Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.

Interview

Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.

Offer

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.

Pod Supervisor

Morrisons Car Park, Barons' Cross Road, Leominster, HR6 8RH

£14.08 per year

Open to Full Time or Part Time (20 - 35.75) - Permanent

Assistants & Supervisors Pod Supervisor

Key information