IT Operation Technician

We are seeking a highly motivated, technically skilled and detail-oriented IT Operations Technician to join our organisation. The successful candidate will play an important role in ensuring the smooth operation, maintenance, security and reliability of the company's IT infrastructure, computer systems, networks and associated technologies.

The IT Operations Technician will be responsible for monitoring daily IT operations, identifying and resolving technical issues, maintaining hardware and software systems, supporting network connectivity and ensuring that essential IT services remain operational with minimal disruption.

The role also involves providing technical assistance to employees and business users, managing IT support requests, performing system updates, maintaining accurate technical records and assisting with the implementation of new technologies and infrastructure improvements.

The successful candidate will work closely with IT professionals, management and other departments to maintain efficient IT operations, strengthen system performance, support cybersecurity measures and contribute to the organisation's overall business objectives.

Key Roles and Responsibilities

IT Infrastructure Monitoring and Maintenance

Monitor, maintain and support the organisation's IT infrastructure, including servers, workstations, operating systems, storage devices and network equipment, ensuring reliable performance and availability.

Technical Support and Troubleshooting

Diagnose and resolve hardware, software, network and system-related issues, providing timely technical assistance to employees and users while minimising operational disruptions.

Network Administration and Connectivity

Support the configuration, maintenance and troubleshooting of local area networks (LAN), wireless networks, routers, switches and related network infrastructure to ensure stable and secure connectivity.

System Installation and Configuration

Install, configure, test and maintain computer hardware, operating systems, software applications and IT equipment according to organisational requirements and technical standards.

Cybersecurity and System Protection

Assist with implementing IT security procedures, antivirus protection, software patches, access controls and system monitoring to protect company information and reduce cybersecurity risks.

Data Backup and Recovery

Perform and monitor routine data backups, verify backup integrity and assist with data recovery and disaster recovery procedures to maintain business continuity.

IT Incident and Service Management

Record, prioritise, investigate and resolve technical incidents and service requests, escalating complex issues to senior IT personnel and maintaining accurate support records.

System Performance and Updates

Monitor system performance, identify potential technical problems, carry out preventive maintenance and assist with software upgrades, security updates and infrastructure improvements.

User Account and Access Management

Assist with creating, modifying and disabling user accounts, managing system permissions and supporting secure access to company applications and IT resources.

Documentation and Operational Reporting

Maintain accurate IT asset inventories, technical documentation, maintenance logs and incident reports, while providing regular updates on system performance and operational issues.