Medical Secretary - GP Surgery

MAIN DUTIES AND RESPONSIBILITIES OF THE POST Main Duties and Responsibilities of the Post Provide an efficient and accurate medical secretarial service to GPs and the wider clinical team, including the preparation and processing of clinical referrals, letters, reports and general correspondence. Process referrals via SystmOne and the NHS e-Referral Service, ensuring all relevant documentation is completed accurately and submitted within appropriate timescales. Action clinical and administrative tasks, including chasing outstanding results, hospital correspondence, clinic letters, discharge summaries and referrals. Monitor outstanding work and follow up where necessary, escalating delays or concerns to the appropriate clinician. Manage telephone and online patient enquiries received through the secretarial telephone call list and askmyGP, responding to administrative queries and directing clinical matters appropriately. Maintain accurate patient records and ensure relevant information is recorded on SystmOne. Liaise with hospital departments, consultants, medical secretaries, community services, midwives and other external agencies as required. Register antenatal patients on SystmOne and maintain appropriate communication with community midwives. Organise and prioritise workload effectively, ensuring tasks are completed accurately and within required timescales. Work collaboratively with colleagues, providing support and cover during periods of absence to maintain continuity of the secretarial service. Maintain patient confidentiality and comply with all practice policies, procedures and information governance requirements. Undertake relevant training and development and any other duties appropriate to the role as reasonably requested by the Practice Manager or line manager.