Maintenance Manager

JOB DESCRIPTION

Are you passionate about maintaining exceptional standards and ensuring facilities operate safely and efficiently? Are you looking for an opportunity to lead maintenance operations in a complex, customer-focused venue?

We have a vacancy for a Maintenance Manager to join the pre-opening team at the Trocadero Casino. This is a unique opportunity to support the opening of our new state-of-the-art casino, scheduled to open late 2027. Working closely with the Property team, contractors and operational leaders, you will be responsible for ensuring the building, facilities and equipment are maintained to the highest standards throughout the pre-opening phase and beyond. As an early appointment to the project team, you will play a key role in preparing the property for a successful launch.

Key skills and responsibilities include

• Supporting pre-opening familiarisation activities, working alongside the Property team and contractors to understand the building, plant and maintenance requirements ahead of opening.
• Leading planned and reactive maintenance activities across all areas of the casino, ensuring the building, fixtures and equipment remain safe, operational and well presented.
• Managing maintenance issues, carrying out repairs where appropriate and coordinating specialist contractors when required.
• Maintaining accurate maintenance records, documentation and compliance logs.
• Managing, supporting and developing Maintenance Assistants, ensuring workloads are prioritised effectively and service standards are achieved.
• Acting as the main point of contact for contractors and suppliers, ensuring work is completed safely, compliantly and within agreed timescales.
• Taking responsibility for health and safety compliance, including risk assessments, contractor management, statutory inspections and fire safety requirements.
• Managing maintenance stock, tools and consumables, ensuring purchasing activities comply with company procedures.
• Demonstrating strong practical knowledge across a range of maintenance disciplines and facilities management activities.
• Working effectively within a fast-paced, customer-facing environment and responding to changing operational priorities.

This is a full-time role, based on-site at Trocadero Casino in London, working 40 hours per week. Flexibility is required to support business needs during both the pre-opening phase and ongoing operation, including working a variety of shift patterns where required.

MINIMUM REQUIREMENTS

• Must have previous experience in a maintenance, facilities management or building services role.
• Strong practical knowledge across a range of maintenance disciplines.
• Experience managing contractors and external service providers.
• Good understanding of health & safety, compliance and maintenance best practice.
• Ability to work in a fast-paced, customer-facing environment and respond effectively to operational priorities.
• Must be flexible to work variety of shift patterns based on business needs both pre and post opening.
• Relevant technical qualifications and experience within large or complex buildings would be advantageous.
• Previous experience supervising, supporting or managing a small team (desirable)

Desired qualifications

• Electrical C&G Level 3 NVQ plus 18th edition inspecting and test
• C&G/NQ level 2/3 mechanical, plumbing or building
• H&S – IOSH or NEBOSH
• Experience critical in HVAC, BMS systems

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits - read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy - online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.