AmTrust International
Complaints Manager
Nottingham EC3A 8AA
Key information
- Pay
- Income Protection Cover if you're off sick continuously for 26 weeks or more, Professional Development + Membership s...
- Hours
- Full-time
- Contract
- Permanent
- Workplace arrangement
- Hybrid - 2 days remote
- Posted date
- 30 Oct 2026
- Closing date
- 29 Nov 2026
About this role
We are currently looking for a Complaints Manager to join our team based out of our Nottingham office.
In this key leadership role, you'll oversee our complaints framework, ensuring fair customer outcomes, regulatory compliance, and continuous improvement across the business.
Leading a team of six direct reports, you'll use complaint insights, investigations, root cause analysis and thematic reviews to identify trends, influence positive change, and enhance the customer experience. You'll work closely with stakeholders across the organisation to ensure complaints are handled fairly, consistently, and in line with FCA requirements, Consumer Duty principles, and company standards.