Entertainment Assistant

Are you passionate about delivering excellent customer service and creating memorable experiences for customers? Weand#39;re looking for enthusiastic and reliable individuals to join our Entertainment Team at the Dolphin Centre.

In this varied and exciting role, youand#39;ll help provide a friendly, welcoming and enjoyable experience for our customers across a range of entertainment activities, including bowling, adventure golf and interactive darts.

Key responsibilities include

Taking bookings in person, over the telephone and through our booking systems

Assisting customers with enquiries and providing outstanding customer service

Processing payments and monitoring online bookings

Serving food and beverages, including alcoholic drinks

Ensuring activity areas are clean, safe and well-presented

Troubleshooting minor issues with bowling lanes, golf equipment and other activities

Supporting the smooth day-to-day running of our entertainment facilities

What weand#39;re looking for

Friendly, positive and customer-focused individuals

Strong communication and problem-solving skills

A flexible approach and willingness to work as part of a team

Candidates aged 18 or over (due to the sale and preparation of alcohol)

Availability to work evenings and weekends, when the majority of shifts take place

We offer a range of part-time contracts from 6 to 16 hours per week, providing flexibility to suit different circumstances.

If you enjoy working in a fast-paced environment and helping people have a great time, weand#39;d love to hear from you.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)

Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions

Flexible working

Generous Maternity, Paternity and Adoption Leave schemes

Staff equality forums

Green Car Leasing Scheme

Access to a wide range of training, learning and development

Physiotherapy service

Confidential counselling service

Great wellbeing offer

Cycle to Work Scheme

Dolphin Centre Fit for Life Discounts

Local and National retailer discounts

Vivup employee benefit app and Lifestyle Savings

Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/

Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

General Information for Applicants

For detailed information about this role, please refer to the Job Description and Person Specification within the Vacancy Information document. For an informal discussion, please contact helen.thomas@darlington.gov.uk

If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.

If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.

https://www.northeastjobs.org.uk/contactus

All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

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We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.