Head of EPRR and System Operations

The Head of EPRR and System Operations is the senior strategic lead for Emergency Preparedness, Resilience and Response (EPRR) and operational resilience across the Coventry and Warwickshire and Herefordshire and Worcestershire Integrated Care Board Cluster. The post holder provides expert leadership, assurance and advice to the Associate Director System Operations & EPRR, Executive Teams and system partners, ensuring the effective discharge of all statutory EPRR responsibilities and compliance with NHS England EPRR Core Standards. The role is responsible for leading the development, implementation and continual improvement of EPRR, business continuity, incident response and operational resilience arrangements across the cluster. The post holder will provide strategic oversight of preparedness, planning, training, exercising, risk assessment and assurance activities, ensuring that the health and care system is equipped to prevent, respond to and recover from major incidents, emergencies and disruptive events. In addition, the post holder will provide senior leadership for system operations, including oversight of the System Coordination Centre (SCC), system operational resilience, situational awareness, escalation management and system flow. They will ensure effective coordination of responses to operational pressures, support whole-system decision-making and maintain robust governance, assurance and reporting arrangements across partner organisations. The Head of EPRR and System Operations will lead the strategic development of EPRR, business continuity, operational resilience, urgent and emergency care pressures, incident coordination and major incident response arrangements. The role will foster strong partnerships across NHS organisations, local authorities, emergency services, UKHSA, Local Resilience Forums and wider health and care stakeholders to strengthen system resilience and preparedness. Acting on behalf of the Associate Director as required, the post holder will deputise across the System Operations and EPRR portfolio, represent the organisation at senior local, regional and national forums, and provide strategic leadership during periods of significant operational pressure, critical incidents, business continuity events and major emergency responses. As part of your application, please disclose if you have recently been in receipt of the Mutually Agreed Resignation Scheme (MARS) or Voluntary Redundancy. Please note that this information is collected solely for administrative purposes; it will not form any part of the selection process.