Receptionist

Job title

Receptionist Purpose of the role To give patients a helpful, professional first point of contact and keep the front desk running smoothly. Main duties Greet patients and visitors at the front desk Answer the phone and respond to patient queries Book, change and cancel appointments Process online consultation requests and route them to the right clinician or team Register new patients and update patient details Process repeat prescription requests Scan and file incoming documents Handle difficult situations calmly and escalate where needed Keep the reception area tidy and safe General responsibilities Complete mandatory training and keep skills up to date Comply with practice policies, including information governance, safeguarding, health and safety, and infection prevention and control Maintain patient confidentiality at all times This job description is not exhaustive and may change as the needs of the practice develop, in consultation with the postholder.