Mobile Phone Shop Sales Adviser

Job Summary

As a Mobile Phone Sales Advisor, you’ll help customers choose mobile phones and services that suit their needs, preferences and budgets. You’ll provide friendly, clear and professional guidance, demonstrate product features, and maintain an organised and attractive sales area. You should have at least one year of sales experience and understand how to communicate effectively with customers to build trust and deliver excellent customer service.

Duties

Welcome customers, ask relevant questions to understand their needs, and explain mobile phone features, plans and services in clear English.

Communicate confidently and professionally with customers, listen carefully to their concerns, and provide helpful recommendations.

Demonstrate mobile devices, answer questions using good phone etiquette, and use appropriate upselling techniques when additional products or services meet the customer’s needs.

Complete sales transactions accurately, using basic maths and maintaining organised sales records.

Maintain merchandising displays, ensure products are presented attractively, and keep the shop floor clean and organised.

Manage time effectively to balance customer support, sales responsibilities and shop-floor tasks.

Work collaboratively with colleagues to share accurate information and ensure consistent customer service and follow-up.