Medical Receptionist/Administrator

Key Responsibilities Reception Duties Provide a professional and efficient reception service Welcome and assist patients and visitors Handle patient enquiries both face to face and via telephone Book, amend and cancel appointments using practice systems (including SystemConnect) Process appointment requests and support triage processes Deal with urgent patient needs appropriately Hand out prescriptions, letters and forms in line with ID and confidentiality procedures Patient Adviser Role Signpost patients to the most appropriate service Improve access to care and reduce pressure on GP appointments Provide information on services within the practice and wider NHS/community services General Administration Issue repeat prescriptions ready for GP signature, support prescription processes and related queries Manage patient queries via email, online systems, face-to-face and telephone Process incoming and outgoing medical records Register new patients and explain practice procedures Support home visit requests and general admin tasks Liaise with external organisations such as Primary Care Support Services Cross-Cover & Flexibility Provide cover across reception and office functions as needed Adapt working hours to support service delivery Prioritise workload using initiative and sound judgement Cover for absent colleagues during annual leave and sickness Systems & IT Use clinical and administrative systems accurately Maintain accurate patient records Operate the telephone system effectively About You We are looking for someone who: Has excellent communication and interpersonal skills Can remain calm and professional in a busy environment Is flexible and reliable, with a willingness to provide additional cover Has strong organisational skills and attention to detail Can handle confidential information sensitively Works well independently and as part of a team Previous GP or healthcare experience is desirable but not essential, as training will be provided. Our

Values We are committed to

Providing a safe, respectful and inclusive environment Delivering high-quality patient care Supporting staff wellbeing and development Additional Information

The role requires adherence to

Confidentiality and GDPR requirements Health & Safety and infection control policies Equality and diversity principles You will also be expected to participate in training, performance reviews and continuous professional development.