Administrator

This is a varied and rewarding role that combines reception, administrative and patient support responsibilities. As one of the first points of contact for patients, you will play a key role in helping people access the right care and support whilst contributing to the smooth day-to-day running of the Practice.

Duties will include

Welcoming patients and dealing with enquiries in person and by telephone. Booking and managing appointments. Care navigation and signposting patients to the most appropriate service. Managing patient requests and correspondence. Processing online consultations and patient requests. Managing the Clinical Enquiries Inbox. Processing test results and allocating blood test workflows. Processing online Fit Note (Med3) requests. Supporting diabetic recall and long-term condition administration. Scanning and work flow clinical correspondence. Summarising and coding patient records. Supporting referrals and liaison with external healthcare providers. Processing private work requests and associated administration. Maintaining accurate records and ensuring confidentiality at all times. What We Are Looking For

We are seeking someone who

Has excellent communication and customer service skills. Is confident using IT systems and learning new software. Can work efficiently in a busy environment. Has strong organisational skills and attention to detail. Is able to work both independently and as part of a team. Demonstrates professionalism, compassion and discretion. Previous NHS, healthcare or GP Practice experience is desirable but not essential, as full training will be provided. What We Offer Full training and ongoing support. Opportunities to develop skills within Primary Care. A friendly and supportive working environment. The opportunity to make a real difference to patients' experiences. Additional hours and overtime opportunities may be available to cover annual leave, sickness absence and periods of increased demand. Additional Information There are currently no antisocial hours or weekend working requirements. Applications will remain open until a suitable candidate is appointed. We reserve the right to close this vacancy early should sufficient applications be received or a suitable candidate be identified. Previous applicants need not apply. If you are approachable, organised and committed to delivering outstanding patient service, we would love to hear from you.