Lounge Barman

Job introduction

About the Role

Lounge Barman at Cathay Pacific Terminal 3 Heathrow Airport

We’re experience makers.

And food fanatics. And we’re hiring.

The Barman is responsible for preparing and serving alcoholic and non-alcoholic beverages to guests while delivering exceptional customer service. The role ensures the bar is well-stocked, maintained to hygiene and safety standards, and operated efficiently to enhance the overall guest experience.

What you'll do

Beverage Preparation & Service

• Prepare and serve cocktails, mocktails, spirits, wines, beers, coffee, and other beverages according to company standards.
• Maintain consistency in drink presentation and quality.
• Recommend beverages based on guest preferences and menu offerings.
• Verify guest age and comply with responsible alcohol service regulations.

Customer Service

• Greet guests warmly and create a welcoming atmosphere.
• Take beverage orders accurately and efficiently.
• Handle guest inquiries, requests, and complaints professionally.
• Build positive relationships with regular and VIP guests

Bar Operations

• Set up and prepare the bar before service.
• Ensure adequate stock levels of beverages, garnishes, glassware, and supplies.
• Monitor inventory and report shortages or breakages.
• Process transactions accurately through the POS system.

Hygiene & Safety

• Maintain cleanliness and organization of the bar area.
• Follow food safety, health, and hygiene regulations.
• Adhere to workplace health and safety procedures.
• Store beverages and ingredients correctly to maintain quality.

Teamwork

• Work closely with servers, kitchen staff, and supervisors to ensure smooth operations.
• Assist with training new team members when required.
• Support special events, promotions, and functions.

What you'll bring

Essential

• Previous experience in a bar, restaurant, hotel, airline lounge, or hospitality environment preferred.
• Knowledge of cocktails, wines, spirits, and beverage service.
• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced environment.
• Good organizational and multitasking skills.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including weekends and holidays.

Why Sodexo?

• £14 per hour
• Shift work pattern working pattern 2 early 2 late 2 off

-

Shift

Early 0500- 1400 Late 1330 - 2230

• Many employee benefits, rewards and recognition.