PROGRAMME & CLIENT SUPPORT ASSISTANT

To provide a welcoming, organised and supportive experience for the women we serve and to support the smooth day-to-day delivery of appointments, referrals, workshops and programme activities.

• Act as a welcoming first point of contact for women accessing our services.

• Support referrals, registrations, appointments, bookings and follow-up communications.

• Help coordinate styling appointments, workshops, career and life skills activities and other programme sessions.

• Liaise with referral partners, volunteers and colleagues to support smooth service delivery.

• Maintain accurate and confidential records, including attendance, outcomes and relevant programme information.

• Support women to understand the services and opportunities available to them.

• Assist with online and in-person programme delivery, including preparing materials and practical arrangements.

• Gather feedback and support the collection of information for impact reporting.

• Recognise concerns appropriately and follow organisational safeguarding, confidentiality and escalation procedures.

• Provide practical administrative support to the programme team and contribute to an inclusive, respectful environment.