23713 - Operational Support Administrator (National)

HM Courts and Tribunals Service

Job Title

Operational Support Administrator

Grade

AO

Directorate

HQ Operations

Location

National

Contract Type

Permanent

Working Pattern

Full-time/ Part-time/ Flexible Working/ Job Share

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Introduction

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

Job Description

As Operational Support Administrator you will work as part of a flexible team within the National Support Unit (NSU) to provide consistent, high quality, effective administrative and technical support to the wider functions in the NSU. This will include central support, business continuity and resilience, operational performance, incident response, information requests, and safety and security.

The NSU is a dedicated national operational team that delivers centralised functions supporting Operations, in conjunction with Regional Support Units (RSUs) that support operations locally.

You will support the NSU and wider operation by carrying out a variety of general administrative duties to support NSU managers and Regional Delivery Directors (RDDs) and their teams in the effective delivery of our service to users, including providing clear information support and guidance, monitoring work progress and dealing with day-to-day issues as they arise. The NSU operates virtually, and Operational Support Administrators may be based in any location and managed remotely.

Please refer to the attached role profile for a comprehensive overview of the role.

Your role as the Operational Support Administrator encompasses several key aspects (but not limited to)

Support NSU managers in delivering secretariat service for various boards, meetings and teams; following up action points, checking that deadlines are being met and helping create meeting agendas. You may also be required to organise and attend meetings, take notes and prepare documents.

Aid the development of administrative and operational processes and systems, including data management and filing for any of the NSU functional areas.

Maintain and update corporate memory databases and records, providing or seeking information on operational issues to allow decisions and actions to be taken at a higher level.

Provide ad hoc administrative support to projects, initiatives and specialist functions in the NSU, including collation and analysis of information, producing spreadsheets, datasets and reports as requested. This may include supporting national response and recovery activity that is coordinated by NSU.

Support the Operational Performance function by presenting data and management information to help support service improvements

Provide administrative support to the Safety and Security Senior Manager and the wider, nationally based, Regional Safety Security Officer (RSSO) team, assisting with monitoring progress and reporting concerns to the team. The role holder will also support the tracking of national safety and security audit outcomes

Provide central administration for Health and Safety (H &S) training and secretarial support for Safety and Security meetings across the country

Who are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate

Essential skills

Excellent interpersonal skills with the ability to engage with stakeholders to provide information, advice and guidance on areas covered by the NSU.

Strong written communication skills to be able to draft responses to Freedom of Information Act (FOIA) requests and respond effectively to queries

Project administration and support skills to help support the delivery of ad hoc national projects

Analytical skills to analyse and interpret performance data and provide useful insight to help drive operational delivery across HMCTS

Proficient use of Microsoft Windows Office 365 tools (Excel, Microsoft Teams, Word, PowerPoint)

The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

Desirable skills

Experienced in use of Power BI & OPT

Good understanding of Operations and regions to be able to provide operational context to delivery of plans