Retirement Assistant

Salary

WT Grade 3 £26,874 gross per annum pro rata

Hours

Part Time, 20 per week, Monday to Friday 9am to 1pm

Contract

Fixed term till March 2028 with possible extension

Entitlement

40 days A/L including PH’s (pro rata for part time and start date) Scottish Widows pension scheme, Maternity/Paternity leave

Location

Yoker, Glasgow

We are looking for an new Retirement Assistant for Yoker Sheltered Housing Accommodation. You the post holder will provide enhanced housing management services to older tenants living in retirement/sheltered housing accommodation.

About the Role

The post holder will provide enhanced housing management services to older tenants living in retirement/sheltered housing accommodation.

Driven by compassion and kindness, you will build positive relationships with older tenants. You will encourage tenants to participate in groups, events and decisions which affect their lives.

The core hours for the provision of this service are generally between 9 am until 1pm Monday to Friday, although some flexibility on start and finish times would be considered.

You will play a key role in

Welcoming new tenants by providing a new tenant visit to all new retirement/sheltered housing tenants, assisting them to settle and get the most out of the retirement site

Providing advice and assistance to encourage tenants to maintain the condition of their tenancy.

Encouraging tenants’ participation in issues that affect them and the community they live in.

Assisting tenants to resolve or prevent housing debt by signposting to appropriate support including Money or Energy Advice Services and other internal and external support services

Main Responsibilities

Provide advice and assistance to encourage tenants to maintain the condition of their tenancy.

Organise and encourage tenants to take an active role in social support activities, events and groups.

Encourage tenants’ participation in issues that affect them and the community they live in.

Keep up to date with local community-based health and social care services provided within the local area for the benefit of older people

Support the application of external funding opportunities to enhance tenant lives

Assist tenants to resolve or prevent housing debt by signposting to appropriate support including Money or Energy Advice Services and other internal and external support services.

Signposting tenants to appropriate support where required, including Health and Social Care referrals.

Assist tenants to maximise their income by making appropriate referrals to our welfare rights team for specialised benefits advice

Welcome new tenants by providing a new tenant visit to all new retirement/sheltered housing tenants, assisting them to settle and get the most out of the retirement site

Provide information about retirement/sheltered housing to prospective tenants.

Provide tenants with advice and assistance to report repairs or issues to ensure their homes are well maintained

Support tenants when major works or improvements are due to be made to their homes, such as getting a new kitchen, bathroom or windows.

Liaise with tenants concerning access for WSHA/Willowacre Trust and our contractors.

Offer advice and assistance to enhance the personal safety of tenants within their home, including liaising with Fire Safety Officers.

Ensure tenant emergency contact details and change in a tenants’ circumstances are reported to the Housing teams, community team and alarm receiving centres

Assist and respond to housing queries

Undertake daily, weekly and monthly Health and Safety checks within the building and garden areas, recording findings in writing and report any issues that arise

Provide refuse & waste management support

Work closely with housing management colleagues regarding neighbourhood relations.

Maintain written records of interventions for monitoring, evaluation and statistical purposes

Interested in applying? Please complete our online application form as we are not accepting CV’s.

Apply here

Closing Date is Monday 9th November 2026 by 9am

Interviews will be held on Monday 16th November 2026

Please note that CVs will not be accepted.