Customer Services Clerk

Please see the attached Job Description and Person Specification for further details.

A summary is below

Providing a full range of customer service duties To provide a first point of contact for all service users and carers, via: Meet and greet service users and supporting their access to the self-managed care options Providing a telephone service to all service users, book appointments using the Inform EPR system and signposting to other spokes and services Taking other phone calls, as appropriate, accurately recording messages and ensuring they are passed on appropriately To support the clinical provision of care at spoke clinics by assisting, upon request by the ISH clinical team To be courteous, friendly and having a helpful manner to all service users. To provide efficient record keeping both electronic and written in accordance with Trust policies To input data onto, or to cleanse data from, the Inform system or any other system as required. Maintain patient/client records in accordance with Information Management policies, updating/amending demographics and clinic details on the Inform system where necessary. Paper clinical records may need to be prepared, retrieved and filed for some services. Ensure compliance on filing, retention and destruction, including scanning and archiving as appropriate