Administrator

MAIN DUTIES AND KEY RESPONSIBILITIES 1. To contribute to the full range of administrative duties. 2. Exchange verbal and written information regarding veteran care promptly and politely with veterans, external agencies and providing an internal interface with all disciplines relating to assessment and treatment. 3. To schedule appointments and co-ordinate related administration in collaboration with the relevant clinical staff. 4. To deal with queries related to appointments and follow up clients who do not attend appointments as required. 5. To contribute to the development of systems, processes and diary management to enable the smooth running of administration and the interface with other teams and organisations. 6. Support clinicians as necessary by undertaking administration as required associated with therapeutic reports, correspondence and SARs. 7. Organise and prepare agendas for Clinical Meetings 8. Attend any other meetings as required keeping accurate minutes, records of decisions taken and ensuring that actions are recorded appropriately and communicated to the relevant individuals for action / information. 9. Update veteran records in line with Standard Operating Procedures ensuring all contact is logged. 10. To be accountable for an accurate and effective electronic filing system including patient database relating to veterans. This includes running and reviewing regular reports within the Electronic Patient Record System (IAPTUS) 11. Deal effectively with any telephone queries relating to the organisation and provide switchboard service (escalating difficult calls as appropriate), and mail-management as necessary. 12. Manage personal and joint mailboxes relating to Administration Team. 13. To work in a flexible and responsive way to meet the changing needs of the service users and demands of the service. 14. To fully understand and adhere to the policies and procedures of Combat Stress. 15. To cover duties of other administrators during periods of absence. 16. To undertake any other duties at the request of the line manager which are commensurate with the role, including project work, internal rotation and absence cover.